Multi layer diagram that shows the differences between CRM and social CRM

Multi layer diagram that shows the differences between CRM and social CRM

The 6 layers of that diagram can be viewed as 6 steps of a transforming process. In each step your company has to transform its vision from its previous mind to a social mind. The above┬átable shows how Social CRM process differs from Traditional CRM, published on ZDNet website by Dion Hinchcliffe, an IT and … Continue reading Multi layer diagram that shows the differences between CRM and social CRM

How to make a survey? 3 processes and 4 minimum steps to follow!

Have you noticed that there are many ways to conduct a survey ? I have found some processes for you in order to analyze them and give you the conclsuion about the best way to make and run surveys. Whatever the goals you want to achieve I advice you to carefully read this post before … Continue reading How to make a survey? 3 processes and 4 minimum steps to follow!