Multi layer diagram that shows the differences between CRM and social CRM

Multi layer diagram that shows the differences between CRM and social CRM

The 6 layers of that diagram can be viewed as 6 steps of a transforming process. In each step your company has to transform its vision from its previous mind to a social mind. The above┬átable shows how Social CRM process differs from Traditional CRM, published on ZDNet website by Dion Hinchcliffe, an IT and … Continue reading Multi layer diagram that shows the differences between CRM and social CRM